Privacy Policy (Multitech Motors LLP)

Website: https://multitechmotors.com
Operated by: Multitech Motors LLP (“Multitech Motors”, “we”, “us”, “our”)
Location: Faridabad, Haryana, India (serving customers in Delhi & Haryana)

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit or interact with our website.

1) Scope

This policy applies to information collected through our website, including when you submit forms or contact us. It does not cover third-party websites or services that may be linked from our website.

2) Personal data we collect

A. Information you provide to us
When you fill out website forms (such as enquiry/sign-up/lead forms), we may collect:

• Name

• Email address

• Phone number

• Any other details you choose to write in the message field (if available)

B. Information collected automatically
When you browse our website, we may collect information such as:

• IP address (or approximate location derived from it)

• Device and browser information

• Pages visited, time spent, referring/exit pages

• Events and interactions (e.g., button clicks), where enabled via analytics tools

3) How we use your information

We use personal data for the following purposes:

• To respond to your enquiries and contact you about vehicles, offers, test drives, or dealership services.

• To provide and improve our website, understand website traffic, and fix issues.

• Marketing and promotions: to send or make marketing communications about our products and services (for example via phone, SMS/WhatsApp, or email), where permitted by applicable law and based on your consent/preferences.

• To prevent fraud, misuse, and to maintain the security of our website.

4) Cookies, analytics, and tracking technologies

We use cookies and similar technologies to operate the website and understand usage.

Google Analytics
We use Google Analytics to measure website traffic and usage patterns. Google may process usage data through cookies and similar technologies in accordance with Google’s terms and policies.

Meta Pixel
We use Meta Pixel to understand the effectiveness of our marketing and to help reach people who may be interested in our services. Meta may process certain information about your visit and interactions in accordance with Meta’s terms and policies.

Your choices (cookies)
You can typically control cookies through your browser settings (e.g., blocking or deleting cookies). If you disable cookies, some website features may not function as intended.

5) Sharing and disclosure

We do not sell your personal data.

We may share personal data only in limited situations, such as:

• With service providers who support our website and operations (e.g., website hosting, analytics/measurement providers) strictly to perform services for us.

• With government authorities, regulators, or law enforcement if required to comply with applicable law, legal process, or enforce our legal rights.

• To protect the rights, safety, and security of our business, users, or the public, where permitted by law.

6) Data retention

We retain the personal data you submit (e.g., leads/enquiries) indefinitely, unless you request deletion or unless we are required to delete it under applicable law or for operational reasons. If you want us to delete your information, please contact us using the details in the “Contact” section.

7) Security safeguards

We use reasonable security measures to protect personal data, including SSL/HTTPS for website connections. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8) Your rights and choices (India)

We aim to comply with applicable Indian privacy and data protection requirements, including the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.

Depending on applicable law, you may have rights such as:

• Access to information about the personal data we hold about you.

• Correction of inaccurate or incomplete personal data.

• Deletion of personal data (subject to lawful exceptions).

• Withdrawal of consent (where processing is based on consent).

• Opt-out of marketing communications.

How to opt out of marketing
You can opt out of promotional messages by contacting us at the email below and stating you want to stop receiving marketing communications. If you opt out, we may still contact you for non-marketing reasons (e.g., responding to a specific enquiry you made).

9) Children’s privacy

Our website and services are intended for a general audience and not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

10) International transfers

Some of our service providers (such as analytics and marketing technology providers) may process or store information on servers located outside India. We take reasonable steps to ensure any such processing is handled in accordance with applicable law and appropriate safeguards.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Effective date.”

12) Contact (and grievance)

For privacy-related questions, requests (access/correction/deletion), or to withdraw consent / opt out of marketing, contact:

Email: [email protected]